IT Junior Service Desk Engineer 08.2025

• Provide first-level technical support to end users, ensuring timely resolution of basic IT issues and service requests.
• Communicate effectively with end users to understand their needs and provide appropriate support.
• Assist in the basic administration and maintenance of computers, applications, and IT equipment.
• Support the installation and initial configuration of software and hardware, following provided guidelines and documenting key steps.
• Follow established procedures for common support tasks, ensuring smooth day-to-day IT operations.
• Help investigate recurring issues, escalate when necessary, and contribute to root cause analysis and future prevention efforts.

• BSc in Computer Science, Information Technology, or a related field; a Master’s degree will be considered a plus.
• Hands-on experience in troubleshooting computer issues and providing basic network support.
• Familiarity with IT service management tools and ticketing systems (e.g. Jira, ServiceNow) will be considered an asset.
• Strong troubleshooting and analytical skills, with a problem-solving mindset.
• Effective communication skills and ability to collaborate with both technical teams and end users.
• Eagerness to learn and grow within a structured IT support environment.

• A competitive remuneration package, including additional health plan and other benefits

• A modern, dynamic working environment that inspires engagement and teamwork
• Opportunities for professional growth
• Complete access to all our targeted learning resources
• All the state-of-the-art tools you need to work
• A 24/7 support line and complementary events to support your holistic health

Φυσικο Αεριο-Ελληνικη Εταιρεια Ενεργειασ