Night Manager

• Oversee all hotel operations during night hours, ensuring compliance with internal policies, procedures, and brand standards.
• Greet guests with warmth and professionalism, assisting with late arrivals, early departures, and addressing any inquiries or special requests.
• Supervise front desk and guest services activities, ensuring service excellence and guest satisfaction throughout the night.
• Promptly address guest concerns or complaints, providing effective solutions and ensuring a positive guest experience.
• Conduct routine inspections of guest rooms, public areas, and security checkpoints to uphold safety, cleanliness, and operational standards.
• Manage night shift staffing, including mentoring team members, monitoring performance, and ensuring adequate coverage.
• Compile and submit nightly reports on occupancy, revenue, and notable incidents, ensuring seamless communication with daytime management.
• Ensure that VIP and Hilton Honors Elite guest experiences remain consistent around the clock.
• Complete incident reports and escalate as required to senior management.
• Collaborate with Security and Engineering teams to ensure a safe and secure environment for all guests and colleagues.
• Maintain accurate logs, guest folios, and internal communications during the shift.

• Minimum of 5 years’ experience in hotel management role, with experience as a Night Manager or in similar positions.
• Bachelor’s degree in hospitality management or a related field is preferred.
• Strong leadership abilities, with a demonstrated capacity to motivate and guide a team.
• Excellent interpersonal and communication skills, with a guest-centric approach to service.
• Strong critical thinking and problem-solving skills in high-pressure situations.
• Excellent communication and interpersonal skills, capable of liaising with a diverse clientele and team.
• Strong organizational abilities to manage multiple tasks and prioritize effectively in a busy environment.
• Fluency in Greek and English is essential.

• At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand, where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

Conrad Athens The Ilisian