Patrique Mercier Recruitment is excited to announce a position for a Portuguese Speaking Customer Care Agent to join our enthusiastic team. This role is perfect for individuals fluent in Portuguese who are passionate about delivering exceptional customer service.As a Portuguese Speaking Customer Care Agent, you will be responsible for assisting our Portuguese-speaking customers with their inquiries, providing effective solutions, and ensuring a positive experience. Your language skills will be vital in fostering strong relationships and enhancing customer satisfaction.If you are eager to help others and want to build your professional career in a friendly environment, we want to hear from you!Responsibilities
Manage customer inquiries via phone, email, and chat in Portuguese
Provide helpful solutions and support tailored to customer needs
Document customer interactions and maintain accurate records
Collaborate with team members to improve service quality
Stay informed about product offerings and company policies
Participate in training sessions and ongoing development opportunities
Requirements
Fluency in Portuguese and English, both written and spoken
Previous experience in customer service is advantageous, but entry-level candidates are welcome to apply
Strong communication and interpersonal skills
Ability to problem-solve and remain calm under pressure
Basic technical proficiency with digital communication tools
Ability to work independently and as part of a team
A positive attitude and eagerness to learn and grow
Readiness to start work in a timely manner
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
