Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Email Support Specialist! We are on the lookout for motivated individuals who are dedicated to delivering exceptional customer service through effective written communication.In this role, you will assist our Dutch-speaking clients by responding to their inquiries and resolving issues via email. Your strong communication skills will be key in building positive relationships and ensuring a high level of customer satisfaction. Become a part of our team and help us provide outstanding customer experiences!Responsibilities
Manage customer inquiries and address issues through prompt and professional email correspondence.
Provide accurate information regarding our products and services to ensure clear understanding for customers.
Maintain detailed documentation of customer interactions and resolutions in the relevant systems.
Collaborate with team members to enhance service processes and improve overall customer satisfaction.
Stay informed about our product offerings and changes to provide the best possible support.
Gather and analyze customer feedback to identify areas for improvement in service delivery.
Requirements
Fluency in Dutch and English, both written and spoken.
Experience in customer support, especially in an email-focused role, is advantageous but not necessary.
Excellent written communication skills, with a focus on professionalism and clarity.
Strong problem-solving and analytical skills to effectively resolve customer inquiries.
Detail-oriented and capable of managing multiple tasks efficiently.
A collaborative mindset with a commitment to achieving team results.
Familiarity with email support platforms and ticketing systems is a plus.
A positive and proactive approach directed at enhancing customer satisfaction.
A willingness to learn and develop within the organization.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
