Front Office Manager

Empiria Group

Νότιο Αιγαίο
Μόνιμη
Πλήρης Απασχόληση

Πριν 13 ημέρες
Κάντε αίτηση εύκολα

Empiria Group is seeking to hirefor one of its luxury properties in Southern AegeanFront Office ManagerAbout us:Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.About the role:The Front Office Manager primarily role is to be responsible for the day-to-day operations of the Front Office team. The ideal candidate assures guest service standards are being applied consistently while remaining in compliance with all hotel and department policies and procedures.RequirementsKey accountabilities:

Responsible for the supervision and coordination of all the Front Office Team (Front Office Agents, Grooms & Trainees)
Participates actively in training and performance monitoring of all Front OfficeTeam members
Staff scheduling
Ensures that all Brand Standards, ISO procedures and hotel policies are followed constantly and in the right way from all team members aiming to achieve the highest guest satisfaction
Ensures guest satisfaction by anticipating all guest needs and successfully handling any possible complaints
Participates actively in department’s procedures (check in, check out, concierge) when high workload indicates so
Participates actively in all Departmental and Management Meetings
Prepares all relevant periodic reports and provide input for forecasting and suggestions for improvement

Skills & expertise:

Degree in Hotel Management or relevant field
Minimum 2 years’ experience as a Guest Experience Manager in a 5-star Hotel preferably member of an International Hotel Chain
Proficient knowledge (both oral and written) of Greek & English language.
Excellent knowledge of PMS (preferably Fidelio or Opera) and the Microsoft Office

Candidate’s Profile:

Creative, innovative, proactive, and resourceful
Excellent organizational skills and ability to meet deadlines
Strong team player & result-oriented
Passion for lifestyle brands, travel & hospitality industries

BenefitsEmpiria Group’s difference:

Competitive remuneration package & benefits
Ongoing training
Career prospects on a transparent & collaborative working environment
Great Opportunities for career development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.You provide the talent as we flourish the skills to unleash your full career potential.Join our path of excellence!

Empiria Group