Polish-Speaking Customer Experts for a Tech Leader

TP Greece

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 10 ώρες

Job Overview:Experience LevelJuniorTotal Years Experience0-5Job LanguagesPolishJob posting schemaNoAre you passionate about the latest technology and gadgets? Are you fluent in Polish? Work in Greece as a customer expert with a Top Tech Leader!TP in Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, PayPal- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Polish customer experience team, to support customers from Poland, after following a complete training by certified instructors.What you will do:

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to manage/secure their account & passwords

Set-up repairs for hardware-related issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Maintain high customer satisfaction

What you will bring:

Fluency in Polish

Advanced English knowledge

Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

What we offer:

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))

Competitive monthly salary + 2 extra salaries per year

: Bring your friends and receive great bonuses!

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth &

as well as

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Work for a

that fosters diversity, offering to all, regardless of gender, ethnicity, religion, culture or age.Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.Find out moreWould you like to see more options?Do you need even more ?

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