Patrique Mercier Recruitment is excited to announce an opening for a Swedish Speaking Marketplace Customer Representative. We are looking for a dedicated individual who can provide exceptional customer support to our Swedish-speaking customers within the marketplace environment.As a representative, you will assist customers with their inquiries, resolve issues efficiently, and ensure they enjoy a seamless shopping experience. If you are fluent in Swedish and have a passion for customer service, we want to hear from you!Responsibilities
Deliver exceptional customer service to Swedish-speaking clients via phone, email, and chat.
Respond promptly and accurately to customer inquiries to enhance overall satisfaction.
Effectively resolve customer complaints and issues, aiming for positive outcomes.
Maintain precise records of customer interactions in our support system.
Collaborate with internal teams to address customer feedback and improve service quality.
Stay well-informed about products, promotions, and marketplace updates to assist customers effectively.
Participate actively in team meetings to share feedback and contribute to service improvements.
Requirements
Fluency in Swedish and English, both written and spoken.
Previous experience in customer service or a related role, particularly within the e-commerce sector.
Strong communication and interpersonal skills with a customer-focused mindset.
Adept at troubleshooting and resolving issues while maintaining professionalism.
Self-motivated and capable of working effectively both independently and in a team setting.
Excellent attention to detail to ensure high-quality service delivery.
Knowledge of marketplace platforms and customer service software is an advantage.
A positive attitude and a genuine passion for helping customers.
