Billing & Mediation Supervisor

Randstad

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Πλήρης Απασχόληση

Πριν 1 μήνα

Would you like to join a fast-paced agile environment in one of the biggest telecommunications companies in the world? We are looking for a Billing & Mediation Supervisor!The Billing & Mediation Supervisor position is full time and permanent, based in Athens. The working model is hybrid (both at office and home).As Billing & Mediation Supervisor, you will enjoy the following benefits:

Competitive remuneration package
Performance-based bonus scheme
Private Health & Medical Insurance
Ticket vouchers
Corporate mobile phone & laptop
Unlimited phone & internet package at home
Budget for office equipment
Well being benefits, such as gym
Extra days-off
Hybrid working environment
360 performance review
Fresh and modern work environment
Continuous training opportunities

As Billing & Mediation Supervisor, you’ll be responsible to supervise a team of onsite and offshore engineers who hold end to end accountability of billing and mediation systems, focusing on services availability and providing great customer experience to internal and external customers. You main responsibilities will include:

Supervise a team of Operation Engineers
Coordinate Incident and Problem management activities
Coach Engineers to achieve their goals, bring in best practices and push for innovation
Build solid collaboration processes between onsite and offshore teams
Manage the support of Vendors and monitor SLAs/KPIs
Monitor day to day activities and report performance KPIs to stakeholders
Drive automation initiatives (CI/CD, monitoring tools)
Review and participate on the change management process for new deliverables from Vendors and IT Delivery Engineers
Build a strong understanding of the business processes and cooperate closely with business operations functions
Recognized as an expert in the Billing & Mediation domain, with a proven track record mainly using Oracle BRM for Billing plus also Nokia Data Refinery for Mediation

As Billing & Mediation Supervisor, you need to have the following skills:

Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience
Very good knowledge of Oracle BRM Administration
Prior experience in leading/ coaching/mentoring a team of Engineers
Good knowledge of ITIL framework and experience in practicing it
Experience on using some of the below technologies: Oracle RDBMS, Oracle PL/SQL, Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware), Unix & Perl scripting, SPLUNK dashboards
Experience in Telco industry will be an asset
Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences

Passion for continuous improvement in processes, team members and yourself
High enthusiast with best practices, innovation and results based on KPIs
Excellent analytical and problem-solving skills to bridge the gap between teams and functional areas
Self-motivated, with time-management skills
Strong ability to evaluate, lead and adapt to change, shifting demands in different situations

Very good knowledge of Oracle BRM Administration and prior experience in leading/ coaching/mentorIf this Billing & Mediation Supervisor vacancy sounds like you, apply now!Have some questions first? Contact Konstantina at +30 694 083 6042 from Monday to Friday between 10:00 and 16:00. Otherwise, feel free to contact me at kkiousi@randstad.grIn case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.

Randstad

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