Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Nordic Speaking Customer Loyalty Advisor! If you are enthusiastic about providing exceptional customer service and building strong relationships, this role is ideal for you.As a Nordic Speaking Customer Loyalty Advisor, you will engage with our Nordic-speaking customers, ensuring they have a positive experience with our brand. Your key responsibilities will include addressing inquiries, resolving issues, and promoting customer loyalty through excellent support.Join our dedicated team and be a part of our commitment to outstanding customer care!Responsibilities
Deliver exceptional customer service to Nordic clients through various communication channels
Effectively resolve customer inquiries and provide tailored solutions
Encourage participation in loyalty programs and communicate their benefits
Collect customer feedback to identify opportunities for service enhancement
Collaborate with other teams to efficiently address customer concerns
Maintain accurate documentation of customer interactions
Stay informed on company products, services, and policies to offer informed assistance
Requirements
Fluency in a Nordic language (Swedish, Norwegian, Finnish, Danish) and English, both written and spoken
Previous experience in customer service or loyalty roles is advantageous
Strong communication skills with the ability to build rapport
Excellent problem-solving skills with a focus on customer needs
Detail-oriented and organized
Comfortable using technology and familiar with CRM systems
A collaborative team player with a positive attitude
Eager to learn and thrive in a fast-paced work environment
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
