Job Description:Patrique Mercier Recruitment is thrilled to announce an opening for a **Spanish Speaking Client Relations Specialist**. In this role, you will have the opportunity to engage with our Spanish-speaking clients, ensuring their queries are addressed and their needs are met with exceptional service.As the primary point of contact for our clients, your strong communication skills and commitment to service excellence will be crucial. You will play a vital role in fostering long-term relationships and enhancing client satisfaction through attentive support and proactive solutions.Your Responsibilities
Create and nurture relationships with Spanish-speaking clients, acting as their trusted advisor.
Respond to inquiries and manage client issues with professionalism and urgency.
Identify trends in client feedback and suggest improvements to enhance the overall experience.
Maintain accurate client records and documentation of all interactions.
Collaborate with internal teams to ensure the best service delivery.
Engage in continuous learning to strengthen your knowledge of our products and services.
Requirements:
Fluency in Spanish (both spoken and written); English knowledge is beneficial.
Relevant experience in client relations or customer service roles is a plus.
Strong interpersonal skills with a keen ability to build rapport with clients.
Proficient in problem-solving and maintaining a client-centric approach.
Strong organizational skills and attention to detail.
Ability to work from anywhere as part of a virtual team.
A positive, proactive attitude towards achieving client satisfaction.
Benefits:
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
