Front Office Agent Serenity Panorama Patmos

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.

• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.

• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.

• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.

• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.

• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.

• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.

• Understanding of hotel history, services, facility information, and rates and packages

• Degree in Hospitality or Travel & Tourism is highly desirable.

• Prior solid work experience as a Front Office Agent or similar roles.

• Thorough knowledge of the hospitality industry.

• Customer-oriented and friendly personality.

• Sound communication and administrative skills.

• Excellent command of English language

• Attention to detail and a structured way of working

• Career development opportunities

• Employee wellbeing activities

• Excellent working environment

• Be part of Marriott & SWOT Hospitality family

MyCarriera