IT Support Specialist

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 8 ημέρες
Κάντε αίτηση εύκολα

TERNA ENERGY is seeking an enthusiastic:IT Support Specialist to join its ICT DepartmentThe successful candidate will be responsible for providing end-user hardware and software support, handling/ monitoring the overall system and network status, and communicating with hardware and service providers.Essential functions for the Role

Monitors the company’s system and network infrastructure via the established monitoring tool
Provides first-level troubleshooting and support
Escalates issues to internal or external second level support
Follows end-user requests on the Helpdesk Portal
Handles the communication with hardware and service providers to fulfill IT procurement requests
Prepares monthly reports

Requirements

Degree in Computer Engineering, Computer Science, Information Technology, Information Systems, or similar
Good knowledge of Windows configuration and administration
Very good knowledge of Office 365 platform
At least basic understanding of LAN & WAN networking

Competencies

Strong analytical and problem-solving skills
A knowledge enthusiast, eager to learn and share knowledge with others
Able to work as an individual contributor and collaboratively as a team member
Responsible and accountable worker, ensuring timely and informative communications with IT management and end-users

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