Service Desk Engineer
Protera
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
English fluency required – Please submit your CV in English.What You’ll DoAs a Service Desk Engineer, you’ll be the first line of support in a global, fast-paced IT environment. You’ll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems—ensuring smooth operations around the clock. You’ll also contribute to training, service quality, and continuous improvement.Here’s a glimpse into your day-to-day:
- Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
- Deliver high-quality communication to customers through all support channels.
- Perform advanced reporting and data collection to support issue resolution and analysis.
- Monitor and triage inbound alerts, following documented escalation processes.
- Initiate the Major Incident Management (MIM) process when required.
- Access customer systems to conduct third-level troubleshooting when necessary.
- Mentor and train new team members to support growth within the team.
- Respond to inbound requests with accurate and timely information.
- Manage your schedule flexibly to support 24x7 service desk operations.
- A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience).
- Excellent verbal and written communication skills in English.
- Strong attention to detail and a passion for problem-solving.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Eagerness to grow and take initiative in your career.
- Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
- SAP knowledge or exposure
- Basic understanding of Linux
- Insight into database administration or monitoring
- Understanding of ITSM tools and ITIL best practices
- Knowledge in Networking, Systems, Databases, or Application Support
- Additional languages beyond English (a plus)
- Work with global enterprise clients
- Learn fast with mentorship, certifications, and career growth
- Make a real impact in a company where ideas are welcome
- Flexible work setup (remote/hybrid)
- People-first culture with a global mindset
We celebrate diversity and are committed to creating an inclusive environment for all employees.Benefits
- Competitive wages and stability
- Private health insurance
- Growth opportunity and quick advancement based on performance
- Employee appreciation programs
- International and multicultural environment
- Welcoming and friendly work environment within young team
- Offices next to metro station
- Continuous training and opportunity for career development using cutting edge Cloud Technology & Certifications