Front Office Agent - The Fiction

SWOT Hospitality Προβολή όλων των θέσεων εργασίας

Μαρούσι, Αττικής
Μόνιμη
Πλήρης Απασχόληση

Πριν 3 ημέρες
Κάντε αίτηση εύκολα

SWOT Hospitality, a leading hotel management company specializing in the development and operation of high-end hospitality properties,is looking for a Front Office Agent to join our team in our new project The Fiction at Marousi,As a Front Office Agent your responsibilities include but are not limited to:

Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
Understanding of hotel history, services, facility information, and rates and packages

Requirements

Degree in Hospitality or Travel & Tourism is highly desirable.
Prior solid work experience as a Front Office Agent or similar roles.
Thorough knowledge of the hospitality industry.
Customer-oriented and friendly personality.
Sound communication and administrative skills.
Excellent command of English language
Attention to detail and a structured way of working

Benefits

Dynamic, friendly and supportive working environment
Opportunities for career development within the company
Continuous training and development
Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit .

SWOT Hospitality