Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Dutch Speaking Customer Support Representative specializing in the banking sector. If you have a passion for customer service and are fluent in Dutch, this is the perfect role for you!In this position, you will play a crucial role in supporting Dutch-speaking customers with various banking inquiries. Your primary responsibility will be to ensure that clients receive the highest level of service and assistance regarding their banking needs.Key Responsibilities
Provide excellent customer support via phone, email, and chat to Dutch-speaking clients
Answer queries related to banking products and services
Assist customers with account issues, transaction processing, and problem resolution
Document customer interactions and follow up as necessary
Work closely with team members to exceed service expectations
Stay informed about the latest financial products and regulations
Ensure adherence to company policies and compliance requirements
Requirements
Fluency in Dutch and English is essential
Prior experience in customer service, particularly within the banking sector, is a plus
Strong communication skills with the ability to engage effectively with customers
Problem-solving mindset with a focus on delivering excellent service
Ability to work in a fast-paced, team-oriented environment
Detail-oriented and organized
Proficiency in using customer support software and Microsoft Office applications
Eligibility to work in Europe
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
