German Speaking End User Support Specialist
Patrique Mercier Recruitment By Petra
- Αθήνα
- EUR 20.000 το χρόνο
- Μόνιμη
- Πλήρης Απασχόληση
- Deliver technical support to German-speaking end users via phone, email, and live chat.
- Identify, troubleshoot, and resolve a variety of hardware and software problems.
- Maintain user satisfaction by providing timely and effective support solutions.
- Document support interactions thoroughly in the ticketing system.
- Assist users with software installations, settings, and updates.
- Collaborate with peers to escalate and resolve challenging technical issues.
- Promote best practices and provide training to enhance user experience with products.
- Fluency in German and a good understanding of English.
- Prior experience in an end user support role or a similar technical position is beneficial.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work effectively both independently and within a team.
- Familiarity with operating systems, applications, and remote troubleshooting techniques.
- A genuine interest in technology and a commitment to assisting users.
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.