Patrique Mercier Recruitment is excited to offer an opportunity for a Dutch Speaking Helpdesk Support Agent! We are seeking an enthusiastic individual with a passion for customer service and a knack for solving technical challenges.In this role, you will be responsible for delivering outstanding support to our Dutch-speaking customers. You will handle various technical inquiries, troubleshoot issues, and ensure that our clients receive the help they need in a timely manner.This position is perfect for someone looking to develop their skills in a dynamic and supportive environment while contributing to customer satisfaction and loyalty.Responsibilities
Provide top-notch helpdesk support to Dutch-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical problems related to software, hardware, and customer accounts.
Document all interactions accurately in the support database.
Work collaboratively with team members to enhance service quality and efficiency.
Educate customers about product features and offer best practices for usage.
Stay up-to-date on new product offerings and technical developments to assist customers effectively.
Requirements
Fluency in Dutch and English, both written and verbal.
Previous experience in customer service, helpdesk, or technical support is a plus.
Demonstrated problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Able to manage multiple tasks and work efficiently in a fast-paced environment.
Familiarity with common operating systems and troubleshooting methodologies.
Detail-oriented, with a strong commitment to customer service.
Able to work independently and as part of a collaborative team.
Willingness to learn and adapt to new technologies.
Valid European Passport or ID is required.
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
