Patrique Mercier Recruitment is excited to offer the position of French Speaking Marketplace Customer Representative. We are searching for a dedicated individual who will play a vital role in delivering exceptional customer support to our French-speaking clients within the marketplace.In this position, you will assist customers with their inquiries, resolve issues efficiently, and ensure they have a positive shopping experience. If you are fluent in French, have a passion for customer service, and thrive in a collaborative setting, we encourage you to apply!Responsibilities
Provide outstanding customer service to French-speaking clients through phone, email, and chat.
Respond to customer inquiries promptly and accurately, enhancing overall satisfaction.
Manage and resolve customer complaints in a professional manner.
Maintain detailed records of customer interactions within the support database.
Collaborate with other teams to improve service delivery based on customer feedback.
Stay informed about product offerings, promotions, and other relevant updates to assist customers effectively.
Participate actively in team meetings to share insights and recommendations for improvement.
Requirements
Fluency in French and English, both written and spoken.
Prior experience in customer service or a related role, ideally in the e-commerce sector.
Strong communication and interpersonal skills focused on effective customer engagement.
Adept at troubleshooting and problem-solving while maintaining a positive demeanor.
Self-motivated and able to work independently as well as part of a team.
High attention to detail to ensure quality service delivery.
Familiarity with marketplace platforms and customer service software is a plus.
A friendly and approachable personality with a true enthusiasm for helping customers.
