Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Spanish Speaking End User Support Specialist. In this role, you will be responsible for providing excellent support to our Spanish-speaking clients, ensuring they receive effective IT assistance and exceptional service.Your primary focus will be on resolving a variety of technical issues and enhancing the overall user experience. If you have a passion for technology and a commitment to delivering top-notch customer service, we encourage you to apply!Join our enthusiastic team and help us create memorable user experiences!Responsibilities
Offer outstanding end-user support to Spanish-speaking customers through multiple communication channels.
Troubleshoot and resolve issues related to hardware, software, and applications effectively.
Keep accurate records of customer interactions and maintain detailed documentation of support requests.
Collaborate with other teams to ensure timely resolution of user issues.
Stay informed about product updates to assist customers with confidence.
Contribute to improving internal support processes and documentation.
Requirements
Fluency in Spanish and English, both written and spoken.
Previous experience in IT support or customer service is a plus.
Strong problem-solving skills and analytical thinking.
Exceptional communication and interpersonal skills.
A team player with the capability to work independently.
Familiarity with various operating systems and software applications.
Experience with support tools and ticketing systems is an asset.
Attention to detail and a strong commitment to customer service.
Able to manage multiple priorities in a fast-paced environment.
Valid EU Passport or ID is required.
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
