Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Spanish Speaking Mobile Support Specialist! If you are tech-savvy and have exceptional communication skills in Spanish, this position is meant for you.As a Mobile Support Specialist, you will assist Spanish-speaking clients by providing expert guidance and solutions for mobile applications and services. Your primary focus will be on troubleshooting issues and delivering top-notch customer support.Become a valued member of our enthusiastic team and play a crucial role in driving client satisfaction while enjoying a collaborative work environment!Responsibilities
Provide outstanding mobile support to Spanish-speaking customers via phone, email, and chat.
Diagnose and resolve technical issues related to mobile applications and devices.
Record customer interactions and solutions accurately for future reference.
Work alongside cross-functional teams to ensure prompt issue resolution.
Stay informed about the latest trends in mobile technology and support practices.
Engage in continuous training to enhance your product knowledge and support skills.
Requirements
Fluency in Spanish and English, both written and spoken.
Experience in customer service or technical support is preferred but not required.
A strong passion for technology, specifically in mobile applications and devices.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a remote team setting.
Basic knowledge of mobile operating systems (iOS, Android) is an advantage.
Detail-oriented with the ability to manage multiple tasks effectively.
Must have a valid EU Passport or ID for employment eligibility.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
