Patrique Mercier Recruitment is excited to announce an excellent opportunity for a German Speaking Automotive Customer Advisor. If you are passionate about the automotive industry and thrive in customer service roles, this position is perfect for you!As a German Speaking Automotive Customer Advisor, you will be the primary point of contact for our German-speaking customers. You will address their inquiries, provide detailed information about our automotive offerings, and ensure a seamless customer experience. Your contributions are vital in fostering strong client relationships and enhancing customer loyalty.Join our enthusiastic team and play a key role in delivering exceptional service in the automotive sector!Responsibilities
Deliver outstanding customer support to German-speaking clients via phone, email, and chat
Assist customers with questions regarding automotive products, services, and order inquiries
Effectively resolve customer complaints and ensure their satisfaction
Accurately document customer interactions for follow-up and quality assurance
Stay informed about product knowledge and industry developments to better serve customers
Collaborate with team members to improve service quality and customer satisfaction
Requirements
Fluency in German and English, both written and spoken
Experience in customer service; knowledge of automotive products is advantageous
Excellent communication and relationship management skills
Strong problem-solving skills and a customer-focused approach
Attention to detail with solid organizational skills
Proficient in using technology and CRM systems
A collaborative mindset and a commitment to delivering exceptional service
Eligibility to work in the EU is essential
A genuine interest in automotive products and customer service
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
