Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a German Speaking Live Chat Gaming Advisor! If you are a gaming enthusiast with fluency in German and a commitment to exceptional customer service, we want you to be part of our vibrant team.In this role, you will provide real-time support to our German-speaking customers via live chat. You’ll assist them with inquiries related to our gaming offerings, ensuring they have a seamless and entertaining experience while interacting with our platform.Join us in delivering outstanding customer experiences in the dynamic world of online gaming!Responsibilities
Engage with German-speaking customers through live chat, addressing their gaming-related questions and providing support.
Resolve account issues and provide technical assistance promptly and effectively.
Communicate important details about game features, promotions, and company policies clearly.
Maintain comprehensive records of customer interactions for future reference and quality control.
Collaborate with team members to uphold high-quality standards in customer support.
Stay informed about new games, trends, and promotions to enhance player engagement.
Requirements
Fluency in German and English, both spoken and written.
Previous experience in customer service or live chat support is beneficial.
Excellent communication skills with a strong focus on customer care.
Ability to multitask in a fast-paced and dynamic work environment.
Strong problem-solving skills and meticulous attention to detail.
A genuine passion for gaming and in-depth knowledge of various gaming platforms.
Proficiency in using online communication tools and support software.
A motivated team player with a collaborative spirit.
Positive attitude and eagerness to improve customer experiences in the gaming industry.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
