Front Office Agent

• Greet and welcome guests upon arrival, creating a warm, courteous, and professional first impression that reflects the hotel's high standards.
• Efficiently manage guest check-in and check-out processes, including accurate payment processing and reservation handling.
• Provide comprehensive and accurate information regarding hotel services, amenities, and local attractions to enhance the guest experience.
• Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction.
• Maintain precise and up-to-date records of room availability, reservations, and guest details utilizing the hotel's property management system.
• Liaise effectively with housekeeping and maintenance departments to coordinate and communicate guest-related requirements and resolve any issues.
• Handle guest feedback and complaints with tact and professionalism, following up to ensure resolution and guest satisfaction.
• Actively participate in daily briefings and team meetings to stay aligned with hotel operations and service objectives.
• Ensure strict adherence to hotel policies, procedures, and security protocols at all times.
• Execute various administrative duties to support the smooth and efficient operation of the front desk.

• Minimum of 2 years of experience in hotel front office or guest service roles, ideally in a luxury hotel.
• A degree in hospitality management or a related field is a plus.
• Strong customer service skills with a genuine passion for hospitality and guest engagement.
• Excellent communication skills in Greek and English; additional language skills are a plus.
• Ability to multitask and remain composed under pressure in a fast-paced environment.
• Proficiency in using hotel management systems such as Opera PMS is advantageous.
• Strong attention to detail and a proactive attitude towards guest needs and preferences.

• At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

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