Patrique Mercier Recruitment is thrilled to present a unique opportunity for a Finnish Speaking End User Support Specialist. In this role, you will be essential in providing top-notch support to our Finnish-speaking clients, ensuring they receive exceptional assistance with their IT needs.Your responsibilities will involve troubleshooting various technical issues and delivering outstanding customer service. If you have a passion for technology and enjoy helping others, we want to hear from you!Join our dedicated team and contribute to improving user experiences!Responsibilities
Provide exceptional end-user support to Finnish-speaking clients through multiple communication channels.
Troubleshoot and resolve hardware, software, and application-related issues effectively.
Document customer interactions and maintain accurate records of support requests and resolutions.
Collaborate with cross-functional teams to deliver timely and effective solutions.
Stay informed about product updates to provide accurate assistance.
Contribute to the ongoing improvement of internal support processes and documentation.
Requirements
Fluency in Finnish and English, both written and spoken.
Experience in customer service or IT support is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Team player with the ability to work independently.
Familiarity with various operating systems and software applications.
Experience with support tools and ticketing systems is an asset.
Attention to detail and a strong commitment to customer service.
Able to manage multiple tasks in a fast-paced work environment.
Valid EU Passport or ID is required.
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
