Patrique Mercier Recruitment is excited to invite applications for the position of Spanish Speaking VIP Customer Support Agent. If you possess unparalleled customer service skills and have a knack for working with high-profile clients, we encourage you to apply!In this exclusive role, you will be responsible for managing the needs of our valued Spanish-speaking VIP customers, ensuring they receive personalized support and immediate resolutions to their inquiries. Your ability to cultivate strong relationships will be key to fostering client loyalty and satisfaction.This is an exceptional opportunity to showcase your expertise in customer relations within a luxury environment that prioritizes excellence.Responsibilities
Deliver high-quality support to Spanish-speaking VIP clients through various communication methods
Anticipate client needs and proactively deliver tailored solutions
Quickly and efficiently resolve complex inquiries and issues
Document all customer interactions and maintain accurate records
Collaborate with internal teams to continuously improve customer service standards
Stay informed about products, services, and industry trends to provide relevant assistance
Cultivate relationships with VIP clients to enhance loyalty and retention
Requirements
Fluency in Spanish and English, with exceptional writing and speaking skills in both
Prior experience in a customer support role, particularly with VIP or luxury clients
Strong ability to solve problems and think critically
Excellent interpersonal skills with a focus on customer satisfaction
Ability to work both independently and collaboratively in a team environment
Proficient in customer support software and CRM tools
Flexibility in accommodating the needs and schedules of VIP clients
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
