Patrique Mercier Recruitment is pleased to present an outstanding opportunity for a Spanish Speaking Online Platform Support Agent! This role is ideal for individuals committed to providing high-quality customer service and who are fluent in Spanish.In this position, you will be the primary point of contact for our Spanish-speaking customers, assisting them with inquiries and troubleshooting issues related to our online platform. Your mission will be to ensure a pleasant and effective user experience for our clients.Become a part of our energetic team and help us create positive interactions for users on our platform!Responsibilities
Provide exceptional support to Spanish-speaking customers through various communication methods including email, chat, and phone.
Identify and resolve user issues related to the online platform promptly.
Maintain detailed records of customer interactions and outcomes.
Collaborate with other teams to escalate complex issues when necessary.
Inform users about platform features and encourage their active participation.
Engage in continuous training to improve product knowledge and customer service skills.
Requirements
Fluency in Spanish and English, both written and spoken.
No previous experience required; motivated entry-level candidates are encouraged to apply.
Strong enthusiasm for learning and an interest in technology.
Exceptional communication and interpersonal skills.
Customer-centric mindset with a positive attitude.
Attention to detail with the ability to prioritize tasks effectively.
Basic understanding of online platforms is preferred but not mandatory.
Able to work independently as well as within a team framework.
Stable internet connection required for remote work.
Valid EU Passport or ID is necessary.
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
