Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Dutch Speaking VIP Customer Support Agent. If you are passionate about providing exceptional service to high-value clients and thrive in a dynamic environment, this position is perfect for you!In this role, you will be the primary point of contact for our esteemed Dutch-speaking VIP customers, handling their inquiries and ensuring their needs are met with the utmost care and professionalism. Your language skills and dedication to customer satisfaction will be instrumental in providing a premium experience.This is an excellent opportunity to develop your career in a luxury customer service setting, helping to build lasting relationships with VIP clients.Responsibilities
Offer personalized support to Dutch-speaking VIP clients through phone, email, and chat
Proactively identify and address client needs, delivering tailored solutions
Troubleshoot and resolve complex issues promptly and effectively
Maintain meticulous records of customer interactions and transactions
Collaborate with various teams to ensure a seamless customer experience
Stay updated on company products, services, and industry trends
Foster strong, positive relationships with VIP clients to enhance loyalty
Requirements
Fluency in Dutch and English, with excellent verbal and written communication skills
Previous experience in customer support, ideally with VIP or high-end clientele
Strong problem-solving abilities and a proactive mindset
Exceptional interpersonal skills with a focus on customer satisfaction
Ability to work independently and collaboratively within a team
Familiarity with customer support software and CRM systems is an advantage
Willingness to accommodate client needs and handle urgent requests
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
