Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Spanish Speaking Gaming Experience Specialist. This role is ideal for individuals who are passionate about gaming and dedicated to providing exceptional customer service to Spanish-speaking players. You will play a pivotal role in ensuring that our customers have a smooth and enjoyable gaming experience.As a Gaming Experience Specialist, your primary responsibilities will include addressing customer inquiries, solving gameplay issues, and promoting a positive gaming environment. If you have a love for gaming and possess the skills to engage effectively with players, we encourage you to apply!Responsibilities
Offer outstanding support to Spanish-speaking gamers through various channels such as live chat, email, and phone.
Resolve gameplay questions and technical issues swiftly to ensure customer satisfaction.
Manage and resolve customer complaints professionally to foster positive relationships.
Stay updated on our games and services to provide accurate information and help.
Document customer interactions and feedback to support service improvement efforts.
Collaborate with fellow team members to troubleshoot common issues and develop solutions.
Engage with the gaming community to strengthen relationships and collect valuable insights.
Requirements
Fluency in Spanish and English, both written and verbal.
A strong passion for gaming with an understanding of gaming culture.
Experience in customer service or a related field is desirable.
Excellent communication skills with a strong focus on customer satisfaction.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Detail-oriented with excellent organization and time-management skills.
Comfortable with using customer support systems and online communication tools.
Enthusiastic and positive, with a team-oriented mindset.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
