Spanish Speaking Customer Care Agent

• Respond to inquiries from Spanish-speaking clients through phone, email, and chat
• Assist customers with product-related questions and any service issues
• Keep accurate records of customer interactions in our CRM system
• Work collaboratively with other departments to resolve customer issues in a timely manner
• Guide customers on best practices for utilizing our services
• Collect and share customer feedback to contribute to service improvements
• Engage in continuous training to improve your skills and knowledge

• Fluency in Spanish and English, both written and spoken
• Excellent customer service and communication skills
• Prior experience in a customer support role is a plus
• Ability to troubleshoot and solve problems efficiently
• Friendly and customer-oriented approach
• Aptitude to handle multiple tasks while maintaining attention to detail
• Enthusiasm for learning and adapting to new challenges

Mercier Consultancy