Patrique Mercier Recruitment is proud to present an exciting opportunity for a Finnish Speaking Customer Support representative specializing in social media. Join a dynamic and innovative team dedicated to providing exceptional support through popular social media platforms!In this role, you will engage with Finnish-speaking users, addressing their inquiries, resolving issues, and enhancing their overall experience while using the service. Your expertise in communication and social media will be crucial in fostering a strong brand presence and customer loyalty.This position is perfect for individuals who are passionate about social media, enjoy problem-solving, and thrive in a fast-paced environment. If you are ready to take the next step in your career, we want to hear from you!Responsibilities
Provide outstanding customer support in Finnish across various social media channels
Engage with users to resolve inquiries, comments, and concerns
Monitor social media platforms for feedback and identify areas for improvement
Document and report customer interactions for quality assurance
Collaborate with marketing and product teams to ensure consistent messaging
Stay updated on trends in social media and customer support best practices
Requirements
Fluency in Finnish and English, both written and spoken
Experience in customer support or social media management is a plus
Strong communication and interpersonal skills
Ability to work effectively under pressure and multitask
Proficient in using social media platforms and understanding their dynamics
Detail-oriented with a strong focus on customer satisfaction
Creative problem-solving skills and adaptability
Team player with a positive and enthusiastic attitude
Benefits
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
