Italian Speaking Customer Agent For Online Bank - Work In Greece

Mercier Consultancy Προβολή όλων των θέσεων εργασίας

  • Αθήνα
  • EUR 15.000-18.000 το χρόνο
  • Μόνιμη
  • Πλήρης Απασχόληση
  • Πριν 2 μήνες
  • Κάντε αίτηση εύκολα
Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.Key Responsibilities
  • Provide outstanding customer support in Italian via phone, email, and chat.
  • Assist customers with inquiries about online banking products and services.
  • Resolve customer issues efficiently, ensuring an exceptional banking experience.
  • Document customer interactions and track all inquiries in our CRM system.
  • Work alongside other departments to improve service delivery and customer satisfaction.
  • Stay abreast of online banking trends, product updates, and regulatory requirements.
Requirements
  • Fluency in Italian (both written and spoken) is required; proficiency in English is a plus.
  • Previous experience in customer service, preferably in online banking or finance, is advantageous.
  • Strong communication and interpersonal skills with a focus on customer experience.
  • Capability to multitask in a dynamic work environment.
  • Familiarity with banking products, services, and CRM software is preferred.
  • Proficient in using computer applications and digital communication tools.
  • A proactive attitude towards problem-solving and a commitment to customer satisfaction.
Benefits * Competitive Monthly Salary
  • Fully Paid Training
  • Fully Paid Relocation Package
  • Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More...

Mercier Consultancy