Job OverviewWe are seeking an Italian-speaking Customer Service Agent to join a customer support team in a dynamic international environment. This is an on-site role based in Piraeus, Athens, Greece, where you will assist customers with shipment inquiries, delivery updates, and service-related questions.The role requires strong communication skills and a customer-focused approach to ensure efficient and professional service across all interactions.Key ResponsibilitiesRespond to customer inquiries via phone and digital channels.Assist customers with shipment tracking and delivery information.Handle billing inquiries and payment-related questions.Process claims and service requests according to internal procedures.Provide support for system-related inquiries and account setup.Resolve complaints and ensure a positive customer experience.Escalate complex issues to relevant teams when required.Maintain accurate documentation of customer interactions.RequirementsNative or C1 level Italian language proficiency.B2 level English proficiency.Strong verbal and written communication skills.Solid computer literacy and ability to navigate multiple systems.Typing speed of 25 WPM with at least 85% accuracy.Ability to multitask and work in a fast-paced environment.Previous customer support experience is an advantage.
