Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Swedish Speaking Email Support Specialist! We are looking for enthusiastic individuals committed to delivering outstanding customer service through effective written communication.In this role, you will support our Swedish-speaking customers by responding to their inquiries and resolving issues via email. Your exceptional communication skills will be essential in cultivating positive customer relationships and ensuring high levels of satisfaction. Join our team and play a vital role in providing exceptional customer experiences!Responsibilities
Manage customer inquiries and issues through prompt and professional email correspondence.
Provide accurate information regarding our products and services to enhance customer understanding.
Document all customer interactions and resolutions systematically in the relevant systems.
Collaborate with team members to refine service processes and elevate customer satisfaction.
Stay updated about the company's product offerings and any changes to provide informed support.
Collect and analyze customer feedback to identify opportunities for service improvement.
Requirements
Fluency in Swedish and English, both written and spoken.
Experience in customer support, particularly in an email-focused role, is beneficial but not mandatory.
Exceptional written communication skills with a focus on professionalism and clarity.
Strong analytical and problem-solving abilities for effective inquiry resolution.
Detail-oriented with the ability to manage multiple tasks efficiently.
A collaborative mindset with a commitment to achieving team objectives.
Familiarity with email support systems and ticketing software is a plus.
A friendly and proactive approach aimed at enhancing customer satisfaction.
Willingness to learn and grow within the organization.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
