Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Tier 1 Support Agent! If you are passionate about helping others and fluent in Dutch, this position provides an excellent opportunity to showcase your skills.As a Tier 1 Support Agent, you will be the initial point of contact for our Dutch-speaking customers, providing assistance with a range of inquiries and addressing technical issues. Your ability to communicate effectively and empathize with customers will be key in delivering a positive experience.Become part of a dedicated team that values your input and nurtures your professional growth while making a significant difference in customer satisfaction!Responsibilities
Deliver top-notch Tier 1 support to Dutch-speaking customers through various communication channels including phone, email, and chat.
Troubleshoot and resolve basic technical inquiries and service-related issues.
Accurately document customer interactions in the support system.
Guide customers with clear and concise instructions on product features.
Escalate complex issues to higher-tier support when needed.
Maintain a friendly and professional tone in all customer interactions.
Requirements
Fluency in Dutch and English, both written and spoken.
Previous experience in customer service or support is an advantage.
Excellent communication and interpersonal skills.
Ability to troubleshoot basic technical issues effectively.
Detail-oriented with a strong focus on customer satisfaction.
Ability to manage multiple tasks and work effectively in a fast-paced environment.
Familiarity with computer systems and support software is beneficial.
A cooperative team player with a desire to expand knowledge and skills.
Positive mindset and a committed work ethic.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
