German-Speaking Customer Service Agent

Prolina

  • Αθήνα
  • EUR 1.300-1.500 το μήνα
  • Μόνιμη
  • Πλήρης Απασχόληση
  • Πριν 13 ημέρες
  • Κάντε αίτηση εύκολα
Start Date: 4 May 2026Work Model: On-site
Schedule: Monday–Friday + occasional weekends
Working Hours: Rotating shifts between 10:00–23:00
Salary Range: 1,300–1,500 EUR gross/month
(1,300€ base + up to 200€ productivity bonus)
Relocation: Not includedAbout the RoleJoin the team as a German-speaking Customer Service Agent, a global leader in device protection. You'll assist customers with claims, provide solutions, and ensure a smooth and positive experience throughout the process.This position is ideal for someone who enjoys solving problems, communicates with empathy, and wants to grow within a high-performing service environment.Key Responsibilities
  • Deliver exceptional customer support via phone and chat
  • Process claims from start to finish, including repairs and replacements
  • Handle complaints and escalations with professionalism and empathy
  • Log case notes accurately and maintain CRM data (Salesforce)
  • Ensure full compliance with GDPR and internal policies
  • Coordinate with repair partners and internal teams for timely resolution
  • Contribute to continuous service and process improvements
Requirements
  • German C1+ (native or near-native preferred)
  • Clear, empathetic, and structured communication skills
  • Strong problem-solving ability with a first-contact resolution mindset
  • High attention to detail and multitasking capability
  • Proficiency with PC systems (Windows, MS Office, CRM, claims tools)
  • Typing: 25 WPM with 85% accuracy
  • Minimum: high school diploma or equivalent
  • Ability to work in a fast-paced environment and manage complex cases
Training & DevelopmentAll onboarding is done in-person to guarantee a smooth start:
  • 2 weeks induction training
  • 2 weeks nesting/on-the-job practice
  • Continuous refresher training throughout employment
Compensation & BonusesBase Salary
  • 1,300 EUR gross/month
Monthly Performance Bonus
  • Up to 200 EUR gross (productivity-based)
One-Time Bonuses
  • 450 EUR gross training completion bonus
  • 450 EUR gross loyalty bonus after 12 months
Total Monthly Compensation
  • MIN: 1,300 EUR
  • MAX: 1,500 EUR (with full productivity bonus)
Why Join
  • Work with a respected global brand
  • Stable, long-term contract with skill-building opportunities
  • High-quality training and continuous professional development
  • Modern office environment in the heart of Athens
  • Supportive team culture and opportunities for future growth

Prolina