Front Office Agent - Athens
Aluma Hotels & Resorts
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Report to Front Office Supervisor
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services
- Maintain updated records of bookings and payments
- Minimum one year of working experience in a similar role in the hospitality sector
- Degree/Diploma in Hospitality/Tourism
- Excellent knowledge of English language
- A second language will be considered as a plus.
- Ability to work effectively in a team
- Flexibility to respond to a range of different work situations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Passion for delivering exceptional levels of guest service
- Pleasant personality, guest oriented
- Competitive remuneration package
- Ongoing training and development opportunities
- Career prospects within a transparent working environment
- Complimentary meal during working hours
- Regular company team events
- Collaborative working environment
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