Guest Service Center Agent

• Serve as the primary point of contact for guests, promptly responding to inquiries and requests via phone, email, and chat with professionalism and efficiency.
• Assist guests with a wide range of services, including room service orders, housekeeping needs, concierge requests, and general hotel information.
• Accurately document and track guest interactions and service requests using hotel management systems such as Opera PMS and HotSOS to ensure timely follow-up and resolution.
• Deliver personalized service by anticipating guest needs and preferences based on previous interactions and a thorough understanding of hotel offerings.
• Monitor, prioritize, and manage incoming requests to ensure prompt and effective responses, escalating complex issues when appropriate.
• Collaborate with departments such as Front Office, Housekeeping, and Engineering to coordinate services and ensure seamless guest experiences.
• Engage guests for feedback and ensure any concerns are addressed promptly, sharing insights with leadership to drive continuous improvement.
• Maintain up-to-date knowledge of all hotel amenities, services, and promotions to provide accurate, helpful information to guests.
• Uphold all hotel policies and procedures, fostering a safe, respectful, and guest-focused environment.
• Contribute to the success of the Guest Service Center team by supporting service initiatives and maintaining high operational standards.

• Minimum of 2 years of experience in a customer service or hospitality role, preferably within a luxury hotel environment.
• Strong communication skills with a professional demeanor, fluent in Greek and English; additional languages are a plus.
• Excellent problem-solving abilities with a strong commitment to guest satisfaction.
• Ability to multitask and manage time efficiently in a fast-paced work environment.
• Enthusiastic and proactive attitude towards guest service with the ability to work both independently and as part of a team.
• Familiarity with hotel management systems and Microsoft Office applications is preferred.
• Strong attention to detail and organizational skills.

• At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand, where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

MyCarriera