Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Danish Speaking Technical Support Advisor! This position is designed for individuals fluent in Danish who have a keen interest in technology and a passion for helping customers.As a Danish Speaking Technical Support Advisor, you will be responsible for delivering high-quality technical assistance to Danish-speaking customers, helping them troubleshoot and solve issues related to our products and services. Your role is essential in ensuring a positive customer experience and supporting brand loyalty.Join our vibrant and dynamic team, where your skills will make a significant impact on customer satisfaction while advancing your career!Responsibilities
Provide exceptional technical support to Danish-speaking customers through phone, email, and chat.
Diagnose and resolve various technical issues associated with hardware, software, and networking.
Accurately document customer interactions and solutions to maintain an organized support system.
Collaborate with team members to enhance service offerings and improve resolution processes.
Stay updated on product features and company policies to provide accurate and timely information.
Maintain a professional attitude and a customer-focused approach during all interactions.
Requirements
Fluency in Danish and English, both written and spoken.
Experience in technical support or customer service is preferred.
Strong analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
Ability to work independently and efficiently manage time in a remote work setting.
Attention to detail with a commitment to providing outstanding customer service.
Basic understanding of software, hardware, and networking technologies.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies and services.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
