Patrique Mercier Recruitment is excited to announce an opening for a Spanish Speaking Technical Support Advisor! This position is designed for individuals who are fluent in Spanish and have a passion for providing excellent customer support in the tech industry.As a Spanish Speaking Technical Support Advisor, you will be responsible for delivering top-notch technical assistance to Spanish-speaking customers, helping them with various inquiries and troubleshooting technical issues with our products and services. Your contribution is crucial in ensuring a seamless and satisfying customer experience.Join our friendly and dynamic team, and play a key role in enhancing customer satisfaction while advancing your career in a supportive environment!Responsibilities
Provide exceptional technical support to Spanish-speaking customers through phone, email, and chat channels.
Troubleshoot and resolve hardware, software, and networking issues efficiently.
Document all customer interactions and solutions to maintain accurate records.
Collaborate with team members to share insights and improve service delivery.
Stay updated on product knowledge and company policies to provide accurate assistance.
Maintain a professional and positive attitude in all customer interactions.
Requirements
Fluency in Spanish and English, both written and spoken.
Previous experience in technical support or customer service is an advantage.
Strong analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
Able to work independently and manage time effectively in a remote environment.
Detail-oriented with a focus on delivering high-quality service.
Basic understanding of software, hardware, and networking principles.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies and processes.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
