Customer Support Specialist (Rhodes)
webhotelier | primalres
- Ρόδος, Δωδεκανήσου
- Μόνιμη
- Πλήρης Απασχόληση
We are webhotelier | primalres, a travel tech group among the largest in Europe, with 17 years of experience in the tourism industry. With a strong presence in Greece and Cyprus and a growing international footprint, we support over 21,800 hotels and accommodations in 39 countries.We are an industry leader and driving force in hospitality technology, empowering modern hotels with the tools and expertise they need to streamline operations, boost revenue, and deliver exceptional guest experiences.With a team of 185+ experts, we’re committed to helping our partners grow through technology, close collaboration, and top-tier support. Joining us means contributing to the future of travel tech in a company that values innovation & teamwork.About the Role
We are looking for well-organized and dependable individuals with a passion for technology and the travel industry to join our Customer Support team in Rhodes, in a full-time and permanent position with long-term growth potential.This is a support role with real substance, long-term growth potential, and ongoing involvement. If you're driven by technology, enjoy continuous learning, and value meaningful collaboration with tourism professionals, this role is for you.
It is also an excellent opportunity for hospitality professionals who want to apply their experience in a more modern and tech-oriented direction.
You’ll work with a wide range of hotels and vacation rentals, develop specialized expertise, and play an active role in helping our clients get the most out of our technology ecosystem.Key Responsibilities
- Respond to client questions and requests through web-based tools and phone
- Guide clients through best practices & optimal use of our tools
- Track product feedback, improvements, and potential issues
- Stay up to date with developments in our tools and the broader hospitality tech landscape
- Contribute to improving internal support processes and knowledge documentation
- Assist with onboarding sessions or product demonstrations when needed
- Coordinate with other internal teams to ensure excellent client service
- A genuine interest and appetite for learning
- Previous experience in a customer support or client-facing role
- A background in tourism or technology—through studies or hotel work—is helpful, but not required; we provide full training
- Fluency in Greek and English
- Very good computer skills and comfort with modern digital tools
- Good communication skills, attention to detail, and an organized approach to work
- A positive, team-oriented attitude and a desire to grow within a tech-focused environment
- Competitive compensation package
- Meticulous onboarding and continuous professional development opportunities
- A dynamic, collaborative environment with high-caliber professionals
- Full-time, permanent year-round permanent position with guaranteed paid time off, rest days, and established statutory benefits
- A unique opportunity to become an expert in industry-leading hospitality technology