Patrique Mercier Recruitment is searching for an enthusiastic Croatian Speaking Client Support Specialist to join our vibrant team! If you have a passion for customer service and possess excellent communication skills in Croatian, this position is an exciting opportunity to assist our clients.In this role, you will be the primary liaison for our Croatian-speaking clients, responding to their inquiries, providing insights about our services, and ensuring a positive client experience. Your ability to communicate effectively and resolve issues will be key in building strong client relationships.If you are ready to contribute to our commitment to exceptional client support, we would love to hear from you!Responsibilities
Assist Croatian-speaking clients through various communication platforms, including phone, email, and chat.
Address and resolve client inquiries promptly and effectively.
Document all client interactions in our support system for accurate records.
Collaborate with other departments to ensure a seamless support experience.
Stay informed about our products and services to assist clients knowledgeably.
Engage proactively with clients to understand their needs and recommend tailored solutions.
Requirements
Fluency in Croatian and English, both written and spoken.
Prior experience in customer service or client support roles is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities focused on client satisfaction.
Attention to detail and strong organizational skills.
Familiarity with customer support software and modern technologies.
A collaborative team player who can also work independently.
Ability to adapt and thrive in a fast-paced environment.
Genuine passion for delivering high-quality customer service.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
