Patrique Mercier Recruitment is thrilled to announce an opening for a Swedish Speaking E-commerce Support Specialist! If you are a customer service enthusiast with a passion for e-commerce, this role offers a fantastic opportunity to provide excellent support to our Swedish-speaking clients.In this position, you will be responsible for assisting customers with their inquiries, resolving issues, and ensuring their shopping experience is smooth and enjoyable. With your fluency in Swedish, you will play a vital role in enhancing customer satisfaction and loyalty.Responsibilities
Provide high-quality support to Swedish-speaking customers via email, phone, and chat.
Address inquiries related to products, orders, returns, and shipping information.
Effectively resolve customer issues while maintaining a friendly and professional demeanor.
Document customer interactions and maintain accurate records.
Collaborate with various departments to fulfill customer needs and improve service delivery.
Stay informed about product offerings and the latest trends in the e-commerce industry.
Gather customer feedback to inform improvements in services and products.
Requirements
Fluent in Swedish and English, both written and spoken.
Experience in customer support, particularly in an e-commerce environment, is preferred.
Strong communication and problem-solving skills.
Attention to detail with excellent organizational capabilities.
A collaborative team player who can also work independently when needed.
Familiarity with e-commerce platforms and tools is a plus.
Enthusiasm for providing exceptional customer experiences.
Ability to thrive in a fast-paced and dynamic environment.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
