FRONT OFFICE MANAGER

• Supervise and manage the front office department, ensuring the delivery of impeccable services to guests.

• Handle guest inquiries and resolve any complaints with professionalism and efficiency.

• Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity.

• Ensure adherence to hotel policies and procedures.

• Maintain a positive and professional working relationship with other hotel departments to ensure smooth operations.

• Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments.

• Prepare the front desk shift schedule according to operational needs.

• Maintain regular communication and provide reports to hotel management.

• Degree in Hotel Management, Tourism, or a related field

• At least 4-5 years of experience in a similar position in a 4 or 5-star hotel

• Excellent communication and organizational skills

• Ability to manage a team and resolve problems in a fast-paced environment

• Excellent command of the English language (knowledge of additional languages is a plus).

• Proficiency in hotel management systems (PMS)

• Strong customer service orientation and commitment to delivering high-quality services.

• Ability to manage pressure and handle difficult situations with professionalism.

• Competitive salary package

• Opportunities for career growth and ongoing training

• Friendly and professional work environment in a dynamic hotel unit

MyCarriera