English-Speaking Customer Support Remote (Based in Greece

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 21 ημέρες

Location: Remote in Greece (must be physically in Greece)Contract: Full-time, permanentStart date: ASAPSchedule: Rotational shifts (Mon-Sun), 40h/week, 2 days offBenefits: Private health insurance, meal card/allowance, paid training, growth & internal mobility, equipment provided (on eligible projects)About The RoleYou'll be the friendly first point of contact for customers via phone, email, and chat. If your friends already call you the family IT help-desk, you'll feel right at home here.What you'll do

Handle customer queries with empathy and clear communication
Guide users through account, billing, and product questions
Troubleshoot basic technical issues and escalate when needed
Keep tidy, accurate case notes and follow up on time
Hit quality, CSAT, and productivity targets

What you'll need

Fluent English (C1+) strong writing + speaking
You live in Greece and have valid work rights (EU citizen or Greek residence/work permit)
Customer service mindset; calm under pressure
Comfortable using multiple systems while helping customers
Stable home internet & quiet workspace (for WFH projects)

Nice to have

Previous contact center or customer support experience
Tech-savvy (basic troubleshooting)
Flexibility for rotating shifts, weekends, and holidays (with compensation per project policy)

Why apply

Real growth path
International teams & supportive leadership
Paid training + ongoing upskilling
Inclusive, people-first culture

Ready? Hit Apply and let's get you moving.

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