Patrique Mercier Recruitment is thrilled to announce an opening for a Swedish Speaking Technical Support Advisor! This role is perfect for individuals who are fluent in Swedish and have a strong passion for providing excellent customer support in the technology sector.As a Swedish Speaking Technical Support Advisor, you will play a key role in delivering top-notch technical assistance to Swedish-speaking customers. You'll be responsible for addressing their inquiries and troubleshooting a variety of technical issues related to our products and services. Your expertise will be integral in ensuring a seamless customer experience.Join our dynamic team and take the opportunity to make a significant impact on customer satisfaction while advancing your career in a supportive work environment!Responsibilities
Provide exceptional technical support to Swedish-speaking customers through phone, email, and chat.
Troubleshoot and resolve hardware, software, and networking issues effectively.
Document all customer interactions and solutions accurately to maintain comprehensive records.
Collaborate with team members to share insights and enhance service delivery.
Stay updated on product knowledge and company policies to provide accurate assistance.
Maintain a professional and positive attitude in all customer interactions.
Requirements
Fluency in Swedish and English, both written and spoken.
Previous experience in technical support or customer service is preferred.
Strong analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
Able to work independently and manage time effectively in a remote environment.
Detail-oriented with a focus on delivering high-quality service.
Basic understanding of software, hardware, and networking principles.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies and processes.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
