Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for a German Speaking Travel Support Specialist. If you possess a passion for travel and excel at delivering exceptional customer service, this role could be a perfect fit for you! Join our vibrant team and provide assistance to German-speaking clients as they plan and organize their travel experiences.In this role, you will cater to clients' needs by addressing inquiries, providing information about travel arrangements, and ensuring that they receive outstanding support throughout their journey. Your expertise will greatly enhance the travel experience for our clients.Responsibilities
Provide support to German-speaking clients through various communication channels, including phone, email, and chat.
Offer thorough information regarding travel options, accommodations, and customized itineraries.
Proactively resolve customer issues and answer inquiries to maximize satisfaction.
Maintain accurate records of client interactions and bookings for reference.
Stay informed about travel trends and service offerings to provide tailored recommendations.
Collaborate with team members to ensure a seamless customer experience.
Requirements
Fluency in German (both written and spoken) is essential.
Previous experience in customer service or travel support is highly desirable.
Excellent communication skills with a strong focus on assisting customers.
Strong organizational skills and the ability to handle multiple tasks effectively.
Attention to detail and a commitment to providing high-quality service.
Experience with travel booking software and CRM systems is a plus.
A friendly, engaging demeanor and a positive attitude.
Flexibility to work varied hours, including weekends if needed.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
