Patrique Mercier Recruitment is excited to present a wonderful opportunity for German speakers! We are seeking a German Speaking Airline Customer Service Agent to join our passionate team. This role is designed for individuals who are committed to providing outstanding support to customers in the airline industry. If you have a knack for helping others and enjoy working in a fast-paced environment, we want you on our team!Responsibilities
Deliver exceptional customer service to German-speaking airline customers through phone, email, and chat.
Assist with various inquiries related to flight bookings, changes, and cancellations.
Handle customer complaints and issues, ensuring a prompt and effective resolution.
Provide accurate information regarding airline services, policies, and promotional offers.
Document all customer interactions meticulously and maintain detailed records.
Collaborate with colleagues to meet performance goals and increase customer satisfaction.
Keep abreast of industry changes and trends to offer knowledgeable support to customers.
Requirements
Fluent in German (native proficiency) and proficient in English; knowledge of additional languages is a plus.
Previous customer service experience, preferably in the airline or travel sector.
Excellent verbal and written communication skills.
Strong ability to manage customer inquiries and resolve issues effectively.
Familiarity with customer service software and CRM tools is advantageous.
Willingness to work in a remote capacity and adapt to flexible work hours.
Strong problem-solving abilities with a focus on customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
