Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Danish Speaking Tier 1 Support Agent! If you are fluent in Danish and have a passion for customer service, this role is perfect for you.As a Tier 1 Support Agent, you will be the first point of contact for our Danish-speaking customers, assisting them with various inquiries and resolving technical issues. Your strong communication skills and dedication to customer satisfaction will be crucial in ensuring a positive experience for our clients.Join our friendly, professional team where your contributions are valued, and you will have the opportunity to develop your skills while making a meaningful impact!Responsibilities
Provide exceptional Tier 1 support to Danish-speaking customers through phone, email, and chat.
Troubleshoot and resolve basic technical inquiries and service-related issues.
Document customer interactions accurately within the support system.
Provide customers with clear instructions and guidance regarding product features.
Escalate complex issues to higher-tier support as necessary.
Maintain a positive and professional demeanor in all customer communications.
Requirements
Fluency in Danish and English, both written and spoken.
Prior experience in customer service or technical support is a plus.
Excellent communication and interpersonal skills.
Ability to troubleshoot basic technical issues effectively.
Detail-oriented with a commitment to customer satisfaction.
Ability to multitask and thrive in a fast-paced environment.
Familiarity with computer systems and support software is helpful.
A collaborative team member eager to learn and improve.
Positive attitude and a strong work ethic.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
