Czech-Speaking Cybersecurity Customer Experts

TP Greece

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 27 ημέρες

Job Overview:Experience LevelJuniorTotal Years Experience0-5Job LanguagesCzechJob posting schemaNoAre you a fluent Czech speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for.If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.This is your chance to work as a consultant for the world's top multinational cybersecurity and antivirus providers.What you will do:

Communicate with customers via phone, chat & e-mail

Ensure full functionality of the antivirus protection

Troubleshoot technical issues using your problem-solving skills

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Log the cases on internal systems, while getting up to date with client's products & services.

What you will bring:

Fluency in Czech

Very good communication skills in English

Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills

Empathy and a passion for customer service

Familiarity with current Anti-Malware and Firewall products

Ability to install an operating system and install additional necessary software

Ability to troubleshoot common PC, Mac and mobile issues

Knowledge of MAC, iOS and Android Operating Systems

Knowledge of Firewall, Antivirus products and Security domain

Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals

Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

: Bring your friends and receive great bonuses!

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth &

as well as

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Work for a

that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering to all, regardless of gender, ethnicity, religion, culture or age.Find out more!Would you like to see more options?Do you need even more ?

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