Patrique Mercier Recruitment is thrilled to announce an opening for a German Speaking VIP Customer Support Agent! If you are passionate about delivering exceptional service and have experience dealing with high-profile clients, we want you on our team.As a VIP Customer Support Agent, you will be the main liaison for our German-speaking customers, ensuring their experiences are seamless and rewarding. Your expertise in both the language and customer service will be crucial in maintaining relationships with our most valued clients.This opportunity allows you to showcase your skills in a prestigious environment where client satisfaction is the highest priority.Responsibilities
Deliver top-tier support to German-speaking VIP clients through various communication channels.
Understand and anticipate client needs, providing tailored solutions to enhance their experience.
Efficiently handle complex inquiries, ensuring timely resolutions and follow-ups.
Maintain accurate records of customer interactions and relevant information.
Collaborate with internal departments to optimize overall customer satisfaction.
Stay informed about products and services to offer clients valuable insights.
Cultivate long-term relationships with VIP clients, fostering loyalty and trust.
Requirements
Fluency in German and English, with excellent written and verbal communication skills.
Proven experience in a customer support role, particularly with VIP clientele.
Strong problem-solving skills and a proactive approach to customer service.
Exceptional interpersonal skills and a strong commitment to customer satisfaction.
Able to work independently and collaboratively within a team.
Familiarity with customer support software and CRM systems is advantageous.
Flexibility to accommodate client schedules and address urgent matters as needed.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
